Investors

Investor Grievances

Addressing Investor Concerns: Our Approach to Grievances.

Redressal of Investor Grievances

Agreement dated August 27, 2019 between the Registrar to the Issue and our Company provides for settling of investor grievances in a timely manner and for retention of records with the Registrar to the Issue for a period of eight years.

All grievances relating to the Issue may be addressed to the Registrar to the Issue and Compliance Officer giving full details such as name, address of the Applicant, number of NCDs applied for, amount paid on Application and the details of Member of Syndicate or Trading Member of the Stock Exchange where the Application was submitted.

All grievances relating to the ASBA process may be addressed to the Registrar to the Issue with a copy to either (a) the relevant Designated Branch of the SCSB where the Application Form was submitted by the ASBA Applicant, or (b) the concerned Member of the Syndicate and the relevant Designated Branch of the SCSB in the event of an Application submitted by an ASBA Applicant at any of the Syndicate ASBA Application Locations, giving full details such as name, address of Applicant, Application Form number, option applied for, number of NCDs applied for, amount blocked on Application.

We estimate that the average time required by us or the Registrar to the Issue for the redressal of routine investor grievances will be three (3) Working Days from the date of receipt of the complaint.

In case of non-routine complaints and complaints where external agencies are involved, we will seek to redress these complaints as expeditiously as possible.

Company Secretary and Compliance Officer (Nodal Officer for IEPF)
Sreedivya S

Manappuram Home Finance Limited
5th Floor, W- 4/638A, Manappuram House
Valapad, Thrissur Kerala, 680567 India

Registrar to the Issue
Link Intime India Private Limited

C-101, 1st Floor, 247 Park, L.B.S. Marg, Vikhroli (West),
Mumbai 400 083, Maharashtra, India

Investors may contact the Registrar to the Issue or the Compliance Officer in case of any pre-issue or post Issue related issues such as non-receipt of Allotment Advice, demat credit, refund orders or interest on application money.

SMART ODR Portal

SMART ODR Portal is designed to enhance investor grievance redressal by enabling investors to access Online Dispute Resolution (ODR) Institutions for the resolution of their complaints. The SMART ODR Portal has been set up by 7 Market Infrastructure Institutions (MII's) together with the participation of reputed ODR Institutions. Investors can login to the ODR Portal in https://smartodr.in/login

Debenture Trustee

CATALYST TRUSTEESHIP LIMITED (formerly GDA Trusteeship Limited)
GDA House, Plot No. 85, Bhusari Colony (Right), Kothrud Pune 411038